Technical Support — clear answers, real ownership
When something needs attention, you shouldn’t lose time figuring out who to contact or what to do next. Our team provides structured technical support to keep your IoT solution running smoothly — with practical guidance, fast troubleshooting, and transparent progress.
A structured way to get help
Log issues in one place and stay aligned.
Report incidents & requests the same way, every time
You’ll have access to our support application where your team can report incidents and requests in a consistent, trackable way. This keeps communication clear and helps us diagnose faster.
What to include when submitting a ticket
The more precise the input, the faster we can isolate the cause and act.
- What’s happening and how it impacts operations
- Location / unit / environment details (as applicable)
- Steps to reproduce (if relevant)
- Screenshots, logs, or error messages
- Priority based on business impact
What we can help with
Practical support for real operational needs.
We help you isolate the cause, apply the right fix, and confirm everything works as expected. Typical support includes:
- Incident troubleshooting and guided recovery steps
- Connectivity / communication issues (device ↔ cloud ↔ dashboard)
- Device behavior anomalies and stability checks
- Software configuration guidance and safe changes
- Log review, error interpretation, and next-step recommendations
- Operational questions and best-practice usage
How we work
Predictable, efficient, and focused on outcomes.
Clarify impact
What’s blocked vs. what can continue — so priorities are realistic.
Identify scope
Single unit vs. multiple locations — we match the response to the blast radius.
Diagnose & guide
Clear actions, not vague advice — focused on recovery and safe changes.
Close the loop
Confirmed resolution + short, useful notes for future prevention.
Need help or technical guidance?
Open a ticket in the support app and our team will come back with the next steps.