0

Smart Order Pickup Locker

Automated self-service locker for click & collect, BOPIS, and online order pickup across retail locations

Request Quote

Self-service pickup for prepared goods and orders

Smart Order Pickup Locker enables pickup and handover of goods prepared for collection, whether for internal teams, partners, or end customers.

It separates preparation from pickup, improving flow and reducing congestion in logistics areas.

Separates preparation from pickup
Reduces waiting times
Improves throughput
Industry-specific impact
Suitable for industrial pickup points
Supports partner and customer collections
Improves flow control

The Smart Order Pickup Locker is built using modular steel enclosures designed for durability, easy installation, and aesthetic integration in both indoor and outdoor environments.

Casing & Materials

The device body is made of 1.0–1.5 mm steel, finished with a high-durability polymer paint coating.

  • Indoor version: painted steel structure
  • Outdoor version: galvanized steel, polymer-painted for corrosion protection
  • Doors:reinforced steel panels for improved rigidity and anti-tamper protection

Branding Opportunities:Customize the look and feel of the lockers to match the location aesthetic.

Color Options

Standard finishes include:

  • Base colors: white, grey, black
  • Alternative colors options are available for custom projects

Key Features

  • 24/7 self-service operation – autonomous usage with no on-site staff required
  • Cashless transactions – integrated POS terminal, QR code, and contactless payment support
  • Modular architecture –scalable layout starting from 1m², easily expandable with additional modules
  • Indoor & outdoor configurations –premium finishes and weather-resistant design for any environment
  • Reinforced steel structure –powder-coated galvanized frame with double-layer anti-tamper doors
  • Central control module –integrates touchscreen display, electronic locks, and smart controller
  • Cloud-connected platform –Bobnet OS integration for device orchestration and data monitoring
  • API-ready –easy integration with third-party systems
  • Real-time monitoring & telemetry –health status, occupancy, and event logging
  • Secure OTA updates –remote software updates
  • User-friendly multilingual interface
  • Plug & Play installation –minimal setup effort for rapid deployment
  • Energy-efficient design – optimized electronics for low power consumption and high reliability.

Key Software Features

  • Linux-based on-premises controller –ensures autonomous operation even in offline mode.
  • Cloud orchestration via Bobnet OS –centralized fleet monitoring, remote updates, and analytics.
  • Web-based administration (BION App) –manage lockers, reservations, and pricing; perform remote operations such as opening or blocking cells, cancelling reservations, and viewing real-time status.
  • Service & pricing management –dynamic configuration of rental durations, tariffs, and promotions.
  • Controlled authentication –secure access for users without prior registration.
  • Integrated payment handling –transaction validation through Viva Bank gateway.
  • Email notifications –automated alerts for various events.
  • Audit logging –traceability of user and system actions.
  • Backup code submodule –unique master codes for emergency or offline access.
  • GDPR compliance –secure communication and personal data protection.
  • Multilingual kiosk interface –supports over 15 languages, expandable through configuration.

Minimum requirements for installation

  • Location: Stable, level surface; indoor or outdoor installation with wall/floor anchoring.
  • Outdoor Setup: Concrete base required (by customer if not available).
  • Power Supply: 230 V AC, 47–63 Hz.
  • Internet: Stable LAN, Wi-Fi, or 4G connection

Environmental Conditions

  • Storage: −20°C to +50°C; relative humidity 10–70%.
  • Indoor Operation: 0°C to +35°C; relative humidity 0–70%.
  • Outdoor Operation: −15°C to +45°C; relative humidity 0–100%

Connectivity & Interfaces

InterfaceSpecification
Network ConnectivityEthernet, Wi-Fi, LTE/4G module
IoT Protocol SupportHTTPS, WebSocket
Peripheral InterfacesUSB, RS485
External IntegrationsPOS systems, payment gateways, cloud IoT platforms

Fully Connected. Operated Through One Platform.

Every unit ships with Bobnet OS pre-integrated — the device-resident operating system that standardizes electronics control, payment processing, connectivity, and real-time telemetry. From the moment the device goes live, it is remotely accessible: administrators can configure catalog and pricing through the Backoffice Web App, field teams manage replenishment and stock via the Ops Mobile App, and end-users interact through the on-device Kiosk UI or the End-User Mobile App. There is no separate software to deploy — the platform is already there.

Operations are governed through the Chain Management System, the orchestration layer that holds business logic — assortment rules, pricing models, access policies, payment flows, and reporting — and applies it consistently across every device in the network. Monitoring runs continuously through the Technical Console, which tracks device health, transaction anomalies, connectivity status, and inventory drift, routing exceptions into actionable workflows before they become operational problems. The result is a system that stays consistent, diagnosable, and scalable whether you run one unit or a hundred.

Available as Single Unit or as Part of a Chain. How This Device Operates in a Chain

This solution is available for deployment as a single autonomous unit — operational from day one, with no dependency on other devices. It connects to Bobnet OS and the Chain Management System independently, giving you full software visibility, cashless payments, and remote management from a single point.

Single Unit Deployment

  • Plug & Play
  • Independent
  • Full software stack
blank

Chain Deployment

  • Unified rules
  • Coordinated fleet
  • Scaled operations
blank
blank
blank
blank
blank

For organizations running multiple locations or higher-volume environments, this device is also available as part of a Chain — a structured group of units operating together under unified rules, shared catalog, and coordinated telemetry. A chain removes the need to manage each unit individually: pricing, replenishment workflows, and reporting are governed centrally, while each device executes autonomously on-site.

When deployed as part of a chain, this device becomes a managed node within a coordinated operational unit. The Chain Management System assigns it to a defined group — alongside other devices of the same or complementary type — and governs the entire group under shared rules: one product catalog, one pricing model, one replenishment policy. Each device in the chain executes those rules autonomously on-site, while all data — transactions, inventory levels, health states, alerts — flows back to the same unified reporting layer. There is no need to configure or monitor each unit separately; the chain behaves as one system.

Chains are the foundation of Human Free Process and STAFF FREE Networks — the higher automation levels where multiple device types work together to cover complete operational flows without on-site staff. A single chain of this device type can handle a discrete routine end-to-end: product access, payment, receipt, and exception handling. Multiple chains, connected through Bobnet OS and the Chain Management System, can cover an entire site or a multi-location network under one operational model. The architecture is designed to grow: you start with a chain, and when the business is ready, you extend it — same platform, same rules, larger network.

Partners or customers collect prepared goods from industrial sites.

Routine eliminated

Manual coordination and handover.

Automation coverage

Pickups are handled autonomously.

Quantified impact (per location)
Key Operational Assumptions
Operational volume

Pickups per day: 25

Staff time per pickup: 4 minutes

Operating days per year: 300

Manual workload

25 × 4 = 100 minutes / day

100 ÷ 60 = 1.67 hours / day

1.67 × 300 ≈ 501 hours / year

Automation effectiveness

Automated share: 90%

Adoption rate: 90%

Routine work eliminated

501 × 90% × 90% ≈ 406 hours / year

FTE

406 ÷ 2,000 = 0.20 FTE

Net operational impact
≈ 406 hours eliminated per year
≈ 0.20 FTE reallocated
Management outcome
Faster partner operations
Reduced congestion
Predictable pickup flows

SKU LC-01-S-SMARTB-A079 Find more in , Related: , , ,

Related Products

FAQ

How does the Smart Order Pickup Locker reduce pressure on my team? +
When customers collect their orders from the locker themselves, your staff are freed from managing queues, handling handoffs, and fielding 'where's my order?' questions. That time can be redirected toward higher-value tasks, whether that's serving customers on the floor, processing more orders, or simply running leaner without sacrificing service quality.
What does deployment actually look like, and how disruptive will it be? +
The locker is designed to integrate into your existing order management workflow without requiring a full operational overhaul. Setup is straightforward, and once it's live, customers receive automated notifications guiding them through pickup — no retraining of staff or rebuilding of processes required. Most businesses are up and running with minimal disruption to day-to-day operations.
How quickly can I expect to see a return on this investment? +
By removing the cost of staffed pickup counters, reducing missed or failed handoffs, and extending effective pickup hours without adding headcount, most operators see a measurable impact on operational costs relatively quickly. The locker also tends to drive incremental revenue by making the pickup experience faster and more reliable, which encourages repeat use and loyalty.
Will this work with the order management or e-commerce systems I already have? +
The Smart Order Pickup Locker is built to connect with a wide range of existing platforms, so you're not forced into replacing tools that are already working for you. Whether you run a proprietary system or a widely used commerce platform, integration is designed to be smooth and additive rather than disruptive.
How does this improve the experience for my customers? +
Customers can collect their orders at a time that suits them — no waiting in line, no dependency on staff availability, and no risk of picking up the wrong item. That kind of frictionless, on-demand experience builds confidence in your brand and turns a routine transaction into a consistently positive one, which is a meaningful differentiator in any competitive market.