Automate
hospitality & hotel operations
from small self-service to full autonomy.
We design and develop solutions such as robotic kiosks, smart lockers, and loss prevention hardware.
coverage
rate
days/year
Why use our platform?
How it works?
Start with the right
automation level
Pick L1–L5 based on operational burden, staffing constraints, and desired transformation depth.
+ OS workflows
Use smart lockers/kiosks/modules combined with a central operating layer to run access, inventory, and service flows.
(hours → FTE)
Each level includes a conservative model translating daily operations into yearly hours saved and FTE equivalents.
Automation Levels
About L1
Many hotel operations are burdened by repetitive micro-tasks that add no differentiation to the guest experience but consume staff time and create operational noise. These include distributing basic items, managing small inventories, or responding to simple guest requests.
This category of solutions enables controlled self-service access to essential items, reducing staff intervention without altering existing operational structures. Deployment is fast, risk is minimal, and the model scales easily across floors or properties.
This level is especially useful for existing hotels that want fast results with minimal investment, or for properties taking their first step toward automation.
What L1 solves for the business
Don’t just sell hardware.
Combine licenses, SaaS, HaaS, maintenance, and consulting to create long-term recurring revenue.
- Removes staff from repetitive micro-tasks (handing out items, managing small inventories)
- Ensures 24/7 availability of essentials
- Reduces shrinkage and manual tracking
- Improves guest satisfaction through instant access
How L1 works
Guests access lockers or basic smart units to pick up items themselves.
The system controls access and logs usage, but no mechanical movement is involved.
Lower operational effort
Faster guest service
Minimal CAPEX, fastest rollout
Efficiency Calculation
In a typical hotel, small repetitive actions such as handing out items, unlocking storage, or managing basic supplies happen continuously throughout the day.
While each interaction is short, the cumulative effort is significant.
A conservative operational baseline:
Typical business impact
What this means in practice: EOne such solution does not “replace a person,” but it removes a constant background workload that would otherwise require part-time staffing or distract existing employees. Across multiple floors or properties, this compounds quickly.
L1 Solutions
About L2
Hotels frequently face unmet demand outside standard operating hours or in areas where staffing is inefficient. This results in lost revenue opportunities and inconsistent service availability.
These solutions allow hotels to deliver food, beverages, amenities, and access upgrades automatically, while maintaining product quality and access control.
The systems operate continuously and require no on-site personnel, turning previously idle spaces and time windows into revenue-generating touchpoints.
At this level, hotels don’t just save costs — they increase spend per guest while maintaining service quality.
What L2 solves for the business
Don’t just sell hardware.
Combine licenses, SaaS, HaaS, maintenance, and consulting to create long-term recurring revenue.
- Eliminates staff presence in low-traffic or off-hours services
- Keeps products fresh, hot, or secured automatically
- Enables premium upsells without front-desk involvement
How L2 works
Static devices enhanced with simple mechanical actions (dispensing, rotation, access activation), triggered by the system.
The system triggers simple movements, validates SKUs optically, and tracks inventory in real time.
Higher guest spend per stay
Reduced night-shift staffing
Better control of consumables
Efficiency Calculation
Services like night bars, towel distribution, room-service pickup, or amenity upgrades are typically constrained by staffing schedules rather than demand. When automated, these services capture both labor savings and incremental revenue.
A conservative operational baseline:
Typical business impact
What this means in practice: Each unit effectively replaces a night-shift or split-shift role, while also enabling services that would otherwise be closed. This is typically where hotels start seeing direct P&L impact.
L2 Solutions
About L3
Front-desk congestion, manual luggage handling, and staff-led upselling are common operational bottlenecks, particularly in high-traffic or internationally oriented properties.
This group of solutions automates complete guest-facing processes, enabling guests to independently check in, manage luggage, access facilities, upgrade services, or retrieve lost items.
Staff involvement becomes an exception rather than a dependency, improving throughput and operational predictability.
What L3 solves for the business
Don’t just sell hardware.
Combine licenses, SaaS, HaaS, maintenance, and consulting to create long-term recurring revenue.
- Removes queues at reception and service desks
- Automates high-frequency guest interactions
- Creates new digital upsell and service flows
How L3 works
One end-to-end retail flow
Multiple components (ID validation, lockers, vending, access systems) are orchestrated into complete guest workflows: check-in, luggage handling, upgrades, returns.
Faster check-in/check-out
Higher upsell conversion
Reduced dependency on front-desk staff
Efficiency Calculation
Processes such as check-in, luggage handling, upgrades, or facility access are staff-intensive and peak-dependent. Automation here replaces not minutes, but entire workflow blocks.
A conservative operational baseline:
Typical business impact
What this means in practice: One system can replace 1–2 full-time front-desk or service roles, especially during peak hours, while improving throughput and consistency.
About L4
Large hotels and resorts often manage multiple service areas that function independently, such as conference facilities, leisure activities, children’s zones, or internal retail and service hubs. Staffing these areas continuously is costly and operationally complex.
These solutions enable fully autonomous service zones, where access, booking, equipment distribution, retail, and returns are managed without permanent staff presence. Operations remain consistent regardless of demand fluctuations, seasonality, or extended operating hours.
What L4 solves for the business
Don’t just sell hardware.
Combine licenses, SaaS, HaaS, maintenance, and consulting to create long-term recurring revenue.
- Replaces staff across entire functional areas
- Standardises service quality regardless of location or time
- Supports seasonal or high-traffic areas without scaling staff
How L4 works
Multiple automated systems
Multiple L2 and L3 systems are combined into one autonomous zone, managed end-to-end by the OS.
Major operational cost reduction
Scalable service during peak demand
Better space monetisation
Efficiency Calculation
Conference areas, activity hubs, kids’ zones, or service & retail zones normally require dedicated teams, even when utilization fluctuates.
These interactions are short, but constant, especially during peak hours.
A conservative operational baseline:
Typical business impact
What this means in practice: Each autonomous zone replaces an entire small team, while maintaining predictable service levels regardless of demand volatility or seasonality.
L5
L5 – Extra High Complexity
Fully autonomous hotel operations across properties
About L5
For hotel groups and large-scale operators, operational complexity increases exponentially with each additional property. Manual coordination across reception, retail, housekeeping logistics, minibar, and wellness services becomes a structural inefficiency.
At this stage, hotels operate as centrally orchestrated autonomous systems, with standardised service logic deployed across single properties or entire portfolios. Inventory, access, workflows, and supplier refilling are coordinated centrally, ensuring consistency, scalability, and cost control.
What L5 solves for the business
Don’t just sell hardware.
Combine licenses, SaaS, HaaS, maintenance, and consulting to create long-term recurring revenue.
- Removes routine staff across the entire hotel or hotel chain
- Centralizes control, inventory, and service logic
- Enables consistent guest experience across multiple locations
How L5 works
Entire hotels or hotel networks
operate as standardized autonomous systems, orchestrated centrally across floors, buildings, or properties.
Lowest operational cost per room
Chain-wide scalability
Data-driven operations and supplier automation
Efficiency Calculation
At this stage, automation replaces not isolated roles but entire categories of routine labor across reception, retail, supplies, minibar, wellness, and logistics.
A conservative per-store baseline:
Typical business impact
What this means in practice: These solutions replace entire operational layers, not individuals, enabling hotels and chains to run with dramatically leaner staffing models while maintaining service consistency.