OTC and wellness products, available around the clock
The Smart OTC & Supplements Vending Machine is a refurbished spiral vending unit purpose-built for the unattended retail of over-the-counter products, vitamins, supplements, and personal care items. With active cooling (9–15°C) to preserve product integrity, an integrated PAX IM30 payment terminal supporting EMV and contactless NFC payments, and a 21.5″ touchscreen interface, it delivers a complete self-service retail experience without pharmacy staff involvement.
Suited for pharmacy chains, hospital lobbies, fitness centres, and health retail locations, the unit operates outdoors and indoors with 4G LTE connectivity and UPS backup of up to 3 hours — ensuring continuous availability even outside standard opening hours.
Extends OTC and supplement sales beyond pharmacy opening hours
Active cooling preserves product quality for temperature-sensitive items
Fully integrated payment — EMV, contactless NFC, no staff required
Reduces pressure on pharmacy counter staff for low-complexity purchases
Increases revenue from impulse and convenience-driven health purchases
Healthcare-specific impact
Ideal for pharmacy chains, hospital lobbies, and fitness or wellness centres
Supports 24/7 access to essential health and wellness products
Outdoor-rated with UPS backup for uninterrupted operations
The Smart OTC & Supplements Vending Machine is built using modular steel enclosures designed for durability, easy installation, and aesthetic integration in both indoor and outdoor environments.
Casing & Materials
The device body is made of 1.0–1.5 mm steel, finished with a high-durability polymer paint coating.
- Indoor version: painted steel structure
- Outdoor version: galvanized steel, polymer-painted for corrosion protection
- Doors: reinforced steel panels for improved rigidity and anti-tamper protection
Branding Opportunities: Customize the look and feel of the lockers to match the location aesthetic.
Color Options
Standard finishes include:
- Base colors: white, grey, black
- Alternative colors options are available for custom projects
Key Features
- 24/7 self-service operation – autonomous usage with no on-site staff required
- Cashless transactions – integrated POS terminal, QR code, and contactless payment support
- Modular architecture – scalable layout starting from 1m², easily expandable with additional modules
- Indoor & outdoor configurations – premium finishes and weather-resistant design for any environment
- Reinforced steel structure – powder-coated galvanized frame with double-layer anti-tamper doors
- Central control module – integrates touchscreen display, electronic locks, and smart controller
- Cloud-connected platform – Bobnet OS integration for device orchestration and data monitoring
- API-ready – easy integration with third-party systems
- Real-time monitoring & telemetry – health status, occupancy, and event logging
- Secure OTA updates – remote software updates
- User-friendly multilingual interface
- Plug & Play installation – minimal setup effort for rapid deployment
- Energy-efficient design – optimized electronics for low power consumption and high reliability.
Key Software Features
- Linux-based on-premises controller – ensures autonomous operation even in offline mode.
- Cloud orchestration via Bobnet OS – centralized fleet monitoring, remote updates, and analytics.
- Web-based administration (BION App) – manage lockers, reservations, and pricing; perform remote operations such as opening or blocking cells, cancelling reservations, and viewing real-time status.
- Service & pricing management – dynamic configuration of rental durations, tariffs, and promotions.
- Controlled authentication – secure access for users without prior registration.
- Integrated payment handling – transaction validation through Viva Bank gateway.
- Email notifications – automated alerts for various events.
- Audit logging – traceability of user and system actions.
- Backup code submodule – unique master codes for emergency or offline access.
- GDPR compliance – secure communication and personal data protection.
- Multilingual kiosk interface – supports over 15 languages, expandable through configuration.
Minimum requirements for installation
- Location: Stable, level surface; indoor or outdoor installation with wall/floor anchoring.
- Outdoor Setup: Concrete base required (by customer if not available).
- Power Supply: 230 V AC, 47–63 Hz.
- Internet: Stable LAN, Wi-Fi, or 4G connection
Environmental Conditions
- Storage: −20°C to +50°C; relative humidity 10–70%.
- Indoor Operation: 0°C to +35°C; relative humidity 0–70%.
- Outdoor Operation: −15°C to +45°C; relative humidity 0–100%
Connectivity & Interfaces
| Interface | Specification |
| Network Connectivity | Ethernet, Wi-Fi, LTE/4G module |
| IoT Protocol Support | HTTPS, WebSocket |
| Peripheral Interfaces | USB, RS485 |
| External Integrations | POS systems, payment gateways, cloud IoT platforms |
Technical Specifications
| External dimensions (L × D × H) |
880 mm × 880 mm × 1900 mm (±5%) |
| Body material |
Steel 1.0–1.5 mm, polymer coated |
| Colour options |
White, Grey, Black |
| Installation |
Indoor only; wall-anchored |
| Service access |
Front door, secured with two mechanical locks |
| Dispensing |
Motorised spiral mechanism |
| Active cooling |
9–15°C temperature range |
| Optical barrier |
Product delivery confirmation |
| Location |
Stable, level floor; indoor only; wall-anchored |
| Power Supply |
230 V AC, 47–63 Hz |
| Internet |
Stable LAN or SIM card |
Fully Connected.
Operated Through One Platform.
Every unit ships with Bobnet OS pre-integrated — the device-resident operating system that standardizes electronics control, payment processing, connectivity, and real-time telemetry. From the moment the device goes live, it is remotely accessible: administrators can configure catalog and pricing through the Backoffice Web App, field teams manage replenishment and stock via the Ops Mobile App, and end-users interact through the on-device Kiosk UI or the End-User Mobile App. There is no separate software to deploy — the platform is already there.
Operations are governed through the Chain Management System, the orchestration layer that holds business logic — assortment rules, pricing models, access policies, payment flows, and reporting — and applies it consistently across every device in the network. Monitoring runs continuously through the Technical Console, which tracks device health, transaction anomalies, connectivity status, and inventory drift, routing exceptions into actionable workflows before they become operational problems. The result is a system that stays consistent, diagnosable, and scalable whether you run one unit or a hundred.
Available as Single Unit or as Part of a Chain. How This Device Operates in a Chain
This solution is available for deployment as a single autonomous unit — operational from day one, with no dependency on other devices. It connects to Bobnet OS and the Chain Management System independently, giving you full software visibility, cashless payments, and remote management from a single point.
Single Unit Deployment
- Plug & Play
- Independent
- Full software stack
Chain Deployment
- Unified rules
- Coordinated fleet
- Scaled operations
For organizations running multiple locations or higher-volume environments, this device is also available as part of a Chain — a structured group of units operating together under unified rules, shared catalog, and coordinated telemetry. A chain removes the need to manage each unit individually: pricing, replenishment workflows, and reporting are governed centrally, while each device executes autonomously on-site.
When deployed as part of a chain, this device becomes a managed node within a coordinated operational unit. The Chain Management System assigns it to a defined group — alongside other devices of the same or complementary type — and governs the entire group under shared rules: one product catalog, one pricing model, one replenishment policy. Each device in the chain executes those rules autonomously on-site, while all data — transactions, inventory levels, health states, alerts — flows back to the same unified reporting layer. There is no need to configure or monitor each unit separately; the chain behaves as one system.
Chains are the foundation of Human Free Process and STAFF FREE Networks — the higher automation levels where multiple device types work together to cover complete operational flows without on-site staff. A single chain of this device type can handle a discrete routine end-to-end: product access, payment, receipt, and exception handling. Multiple chains, connected through Bobnet OS and the Chain Management System, can cover an entire site or a multi-location network under one operational model. The architecture is designed to grow: you start with a chain, and when the business is ready, you extend it — same platform, same rules, larger network.
Pharmacies and health retailers sell OTC products and supplements that do not require pharmacist consultation, yet tie up counter staff during peak hours.
Routine eliminated
Manual OTC sales, payment processing, and product retrieval at the counter.
Automation coverage
Customers browse, select, and pay for products independently through the vending interface.
Quantified impact (per location)
Key Operational Assumptions
Operational volume
Transactions per day: 30
Staff time per transaction: 4 minutes
Operating days per year: 300
Manual workload
30 × 4 = 120 minutes / day
120 ÷ 60 = 2 hours / day
2 × 300 = 600 hours / year
Automation effectiveness
Automated share: 90%
Adoption rate: 85%
Routine work eliminated
600 × 90% × 85% ≈ 459 hours / year
FTE
459 ÷ 2,000 = 0.23 FTE
Net operational impact
≈ 459 hours eliminated per year
≈ 0.23 FTE reallocated
Management outcome
Higher OTC revenue without increasing counter staff
Reduced queue pressure during peak pharmacy hours
Consistent product availability outside staffed hours
