0

Info & Top-Up Kiosk

Self-service kiosk for event information, maps, schedules and cashless top-up

Request Quote

Information and cashless top-up, always on hand

The Info & Top-Up Kiosk gives event attendees instant access to schedules, maps, artist line-ups, and on-site services while also enabling them to top up their cashless wristband or event card.

Placed at key locations across the venue, it reduces pressure on information points and cashless top-up desks, while keeping attendees informed and spending.

Business benefits

  • Reduces pressure on staffed information and top-up points
  • Increases cashless spend by making top-up frictionless
  • Delivers consistent, up-to-date event information 24/7

Entertainment-specific impact

  • Ideal for festivals, arenas, and large outdoor events
  • Reduces crowd build-up at information desks
  • Supports multilingual content for international audiences

The Info & Top-Up Kiosk is built using modular steel enclosures designed for durability, easy installation, and aesthetic integration in both indoor and outdoor environments. 

Casing & Materials  

The device body is made of 1.0–1.5 mm steel, finished with a high-durability polymer paint coating.  

  • Indoor version: painted steel structure  
  • Outdoor version: galvanized steel, polymer-painted for corrosion protection  
  • Doors: reinforced steel panels for improved rigidity and anti-tamper protection  

Branding Opportunities: Customize the look and feel of the lockers to match the location aesthetic.  

 

Color Options  

Standard finishes include:  

  • Base colors: white, grey, black  
  • Alternative colors options are available for custom projects  

 

Key Features 

  • 24/7 self-service operation – autonomous usage with no on-site staff required 
  • Cashless transactions – integrated POS terminal, QR code, and contactless payment support
  • Modular architecture – scalable layout starting from 1m², easily expandable with additional modules
  • Indoor & outdoor configurations – premium finishes and weather-resistant design for any environment
  • Reinforced steel structure – powder-coated galvanized frame with double-layer anti-tamper doors
  • Central control module – integrates touchscreen display, electronic locks, and smart controller
  • Cloud-connected platform – Bobnet OS integration for device orchestration and data monitoring
  • API-ready – easy integration with third-party systems
  • Real-time monitoring & telemetry – health status, occupancy, and event logging
  • Secure OTA updates – remote software updates
  • User-friendly multilingual interface
  • Plug & Play installation – minimal setup effort for rapid deployment
  • Energy-efficient design – optimized electronics for low power consumption and high reliability. 

 

Key Software Features 

  • Linux-based on-premises controller – ensures autonomous operation even in offline mode. 
  • Cloud orchestration via Bobnet OS – centralized fleet monitoring, remote updates, and analytics. 
  • Web-based administration (BION App) – manage lockers, reservations, and pricing; perform remote operations such as opening or blocking cells, cancelling reservations, and viewing real-time status.
  • Service & pricing management – dynamic configuration of rental durations, tariffs, and promotions. 
  • Controlled authentication – secure access for users without prior registration.
  • Integrated payment handling – transaction validation through Viva Bank gateway.
  • Email notifications – automated alerts for various events.
  • Audit logging – traceability of user and system actions. 
  • Backup code submodule – unique master codes for emergency or offline access.
  • GDPR compliance – secure communication and personal data protection.
  • Multilingual kiosk interface – supports over 15 languages, expandable through configuration. 

 

Minimum requirements for installation 

  • Location: Stable, level surface; indoor or outdoor installation with wall/floor anchoring. 
  • Outdoor Setup: Concrete base required (by customer if not available). 
  • Power Supply: 230 V AC, 47–63 Hz. 
  • Internet: Stable LAN, Wi-Fi, or 4G connection 

 

Environmental Conditions 

  • Storage: −20°C to +50°C; relative humidity 10–70%. 
  • Indoor Operation: 0°C to +35°C; relative humidity 0–70%. 
  • Outdoor Operation: −15°C to +45°C; relative humidity 0–100% 

 

Connectivity & Interfaces 

Interface Specification 
Network Connectivity Ethernet, Wi-Fi, LTE/4G module 
IoT Protocol Support HTTPS, WebSocket 
Peripheral Interfaces USB, RS485 
External Integrations POS systems, payment gateways, cloud IoT platforms 

Fully Connected. Operated Through One Platform.

Every unit ships with Bobnet OS pre-integrated — the device-resident operating system that standardizes electronics control, payment processing, connectivity, and real-time telemetry. From the moment the device goes live, it is remotely accessible: administrators can configure catalog and pricing through the Backoffice Web App, field teams manage replenishment and stock via the Ops Mobile App, and end-users interact through the on-device Kiosk UI or the End-User Mobile App. There is no separate software to deploy — the platform is already there.

Operations are governed through the Chain Management System, the orchestration layer that holds business logic — assortment rules, pricing models, access policies, payment flows, and reporting — and applies it consistently across every device in the network. Monitoring runs continuously through the Technical Console, which tracks device health, transaction anomalies, connectivity status, and inventory drift, routing exceptions into actionable workflows before they become operational problems. The result is a system that stays consistent, diagnosable, and scalable whether you run one unit or a hundred.

Available as Single Unit or as Part of a Chain. How This Device Operates in a Chain

This solution is available for deployment as a single autonomous unit — operational from day one, with no dependency on other devices. It connects to Bobnet OS and the Chain Management System independently, giving you full software visibility, cashless payments, and remote management from a single point.

Single Unit Deployment

  • Plug & Play
  • Independent
  • Full software stack

Chain Deployment

  • Unified rules
  • Coordinated fleet
  • Scaled operations

For organizations running multiple locations or higher-volume environments, this device is also available as part of a Chain — a structured group of units operating together under unified rules, shared catalog, and coordinated telemetry. A chain removes the need to manage each unit individually: pricing, replenishment workflows, and reporting are governed centrally, while each device executes autonomously on-site.

When deployed as part of a chain, this device becomes a managed node within a coordinated operational unit. The Chain Management System assigns it to a defined group — alongside other devices of the same or complementary type — and governs the entire group under shared rules: one product catalog, one pricing model, one replenishment policy. Each device in the chain executes those rules autonomously on-site, while all data — transactions, inventory levels, health states, alerts — flows back to the same unified reporting layer. There is no need to configure or monitor each unit separately; the chain behaves as one system.

Chains are the foundation of Human Free Process and STAFF FREE Networks — the higher automation levels where multiple device types work together to cover complete operational flows without on-site staff. A single chain of this device type can handle a discrete routine end-to-end: product access, payment, receipt, and exception handling. Multiple chains, connected through Bobnet OS and the Chain Management System, can cover an entire site or a multi-location network under one operational model. The architecture is designed to grow: you start with a chain, and when the business is ready, you extend it — same platform, same rules, larger network.

Find more in Related: , , ,

Related Products

FAQ

How does the Info & Top-Up Kiosk reduce pressure on my staff? +
By handling the most common visitor requests — directions, schedules, and cashless top-ups — entirely without staff involvement, the kiosk frees your team to focus on higher-value tasks. Many operators see an immediate reduction in queues at service desks and a measurable drop in repetitive enquiries, which translates directly into lower labour costs and a smoother operation.
How quickly can we get this up and running? +
Deployment is designed to be straightforward — your content, maps, schedules, and branding are loaded onto the kiosk without requiring a lengthy IT project. Most businesses are live within days rather than weeks, meaning you start seeing returns almost immediately and with minimal disruption to your existing operation.
Does it work with our existing payment and ticketing systems? +
The kiosk is built to integrate with the payment and management platforms you already rely on, so there's no need to overhaul your current setup. This protects your existing investment while adding a modern, self-service layer that enhances the overall visitor experience.
What's the financial case for adding a kiosk like this? +
The ROI comes from several directions at once: reduced staffing demand, increased cashless top-up transactions driven by convenient access, and longer visitor dwell time when people can easily find what they need. Businesses typically find that the kiosk pays for itself through a combination of operational savings and incremental revenue uplift.
How does this improve the experience for our visitors or customers? +
Visitors get instant, accurate answers without waiting for a member of staff — whether they need to find a location, check a schedule, or top up funds to spend on-site. That kind of frictionless experience builds a positive impression of your brand and keeps people engaged longer, which is good for both satisfaction scores and revenue.