Full front-desk automation — check-in, check-out, and key handover without staff
The Smart Automated Reception & Key Management System replaces the traditional hotel front desk with two coordinated hardware units: a Reception Kiosk for guest check-in and check-out, and a wall-mounted Key Management Locker for independent key collection and return. Guests complete the entire arrival and departure flow on their own — verifying identity, making payments, and retrieving or depositing RFID key fobs — with no front desk staff required at any point.
The Reception Kiosk features a 21.5″ touchscreen, integrated payment terminal, and UPS backup, while the Key Management Locker provides 70 electronically locked compartments with RFID reader and independent power backup. Designed for hotels, aparthotels, and short-term rental operators, the system supports late arrivals, early departures, and 24/7 operations — without night shift staffing or reception coverage gaps.
Eliminates front desk staffing for check-in, check-out, and key handover
Supports 24/7 guest arrivals and departures without night shift coverage
RFID key fob system ensures secure, traceable key handover and return
70-compartment key locker handles high room volumes independently
Integrated payment terminal completes the check-in flow without staff involvement
Hospitality-specific impact
Ideal for hotels, aparthotels, and short-term rental properties
Handles late arrivals and early departures smoothly
Reduces dependency on reception staffing during peak check-in and check-out times
The Smart Automated Reception & Key Management System is built using modular steel enclosures designed for durability, easy installation, and aesthetic integration in both indoor and outdoor environments.
Casing & Materials
The device body is made of 1.0–1.5 mm steel, finished with a high-durability polymer paint coating.
- Indoor version: painted steel structure
- Outdoor version: galvanized steel, polymer-painted for corrosion protection
- Doors: reinforced steel panels for improved rigidity and anti-tamper protection
Branding Opportunities: Customize the look and feel of the lockers to match the location aesthetic.
Color Options
Standard finishes include:
- Base colors: white, grey, black
- Alternative colors options are available for custom projects
Key Features
- 24/7 self-service operation – autonomous usage with no on-site staff required
- Cashless transactions – integrated POS terminal, QR code, and contactless payment support
- Modular architecture – scalable layout starting from 1m², easily expandable with additional modules
- Indoor & outdoor configurations – premium finishes and weather-resistant design for any environment
- Reinforced steel structure – powder-coated galvanized frame with double-layer anti-tamper doors
- Central control module – integrates touchscreen display, electronic locks, and smart controller
- Cloud-connected platform – Bobnet OS integration for device orchestration and data monitoring
- API-ready – easy integration with third-party systems
- Real-time monitoring & telemetry – health status, occupancy, and event logging
- Secure OTA updates – remote software updates
- User-friendly multilingual interface
- Plug & Play installation – minimal setup effort for rapid deployment
- Energy-efficient design – optimized electronics for low power consumption and high reliability.
Key Software Features
- Linux-based on-premises controller – ensures autonomous operation even in offline mode.
- Cloud orchestration via Bobnet OS – centralized fleet monitoring, remote updates, and analytics.
- Web-based administration (BION App) – manage lockers, reservations, and pricing; perform remote operations such as opening or blocking cells, cancelling reservations, and viewing real-time status.
- Service & pricing management – dynamic configuration of rental durations, tariffs, and promotions.
- Controlled authentication – secure access for users without prior registration.
- Integrated payment handling – transaction validation through Viva Bank gateway.
- Email notifications – automated alerts for various events.
- Audit logging – traceability of user and system actions.
- Backup code submodule – unique master codes for emergency or offline access.
- GDPR compliance – secure communication and personal data protection.
- Multilingual kiosk interface – supports over 15 languages, expandable through configuration.
Minimum requirements for installation
- Location: Stable, level surface; indoor or outdoor installation with wall/floor anchoring.
- Outdoor Setup: Concrete base required (by customer if not available).
- Power Supply: 230 V AC, 47–63 Hz.
- Internet: Stable LAN, Wi-Fi, or 4G connection
Environmental Conditions
- Storage: −20°C to +50°C; relative humidity 10–70%.
- Indoor Operation: 0°C to +35°C; relative humidity 0–70%.
- Outdoor Operation: −15°C to +45°C; relative humidity 0–100%
Connectivity & Interfaces
| Interface | Specification |
| Network Connectivity | Ethernet, Wi-Fi, LTE/4G module |
| IoT Protocol Support | HTTPS, WebSocket |
| Peripheral Interfaces | USB, RS485 |
| External Integrations | POS systems, payment gateways, cloud IoT platforms |
Technical Specifications
| Replaces the traditional hotel front desk with two coordinated units |
a Reception Kiosk for self-service check-in/check-out, and a Key Management Locker for RFID key fob collection and return — enabling 24/7 unattended operations for hotels, aparthotels, and short-term rental properties. |
| External dimensions (W × D × H) |
590 mm × 300 mm × 1430 mm (±5%) |
| External dimensions (W × D × H) |
1500 mm × 215 mm × 1860 mm (±5%) |
| Internal cell dimensions (W × D × H) |
101 mm × 120 mm × 195 mm |
| Body material |
1.0–2.0 mm steel, polymer coated |
| Colour options |
White, Grey, Black |
| Decorative lighting |
Integrated LED strip on kiosk sides |
| Installation |
Indoor; kiosk wall-mounted on load-bearing wall; locker floor-standing with wall anchoring |
| Units |
Up to 4 (one per side of central pillar) |
| Display |
21.5″ touchscreen | Payment: integrated Android self-service POS |
| Connectivity |
Ethernet LAN | UPS: ~2 hours |
| Compartments |
70 (individually accessible with electronic lock) |
| Access control |
RFID reader integrated | UPS: ~2 hours |
| Type |
Drop-shape fob with metal ring; associated with property keys for check-in/check-out flow |
| Kiosk |
Load-bearing wall; stable floor; dedicated 230V outlet + LAN port at max. 810 mm height |
| Locker |
Stable levelled floor with wall anchoring; 230V outlet + LAN port |
| Power Supply |
230 V AC, 47–63 Hz |
| Internet |
Stable LAN per unit |
Fully Connected.
Operated Through One Platform.
Every unit ships with Bobnet OS pre-integrated — the device-resident operating system that standardizes electronics control, payment processing, connectivity, and real-time telemetry. From the moment the device goes live, it is remotely accessible: administrators can configure catalog and pricing through the Backoffice Web App, field teams manage replenishment and stock via the Ops Mobile App, and end-users interact through the on-device Kiosk UI or the End-User Mobile App. There is no separate software to deploy — the platform is already there.
Operations are governed through the Chain Management System, the orchestration layer that holds business logic — assortment rules, pricing models, access policies, payment flows, and reporting — and applies it consistently across every device in the network. Monitoring runs continuously through the Technical Console, which tracks device health, transaction anomalies, connectivity status, and inventory drift, routing exceptions into actionable workflows before they become operational problems. The result is a system that stays consistent, diagnosable, and scalable whether you run one unit or a hundred.
Available as Single Unit or as Part of a Chain. How This Device Operates in a Chain
This solution is available for deployment as a single autonomous unit — operational from day one, with no dependency on other devices. It connects to Bobnet OS and the Chain Management System independently, giving you full software visibility, cashless payments, and remote management from a single point.
Single Unit Deployment
- Plug & Play
- Independent
- Full software stack
Chain Deployment
- Unified rules
- Coordinated fleet
- Scaled operations
For organizations running multiple locations or higher-volume environments, this device is also available as part of a Chain — a structured group of units operating together under unified rules, shared catalog, and coordinated telemetry. A chain removes the need to manage each unit individually: pricing, replenishment workflows, and reporting are governed centrally, while each device executes autonomously on-site.
When deployed as part of a chain, this device becomes a managed node within a coordinated operational unit. The Chain Management System assigns it to a defined group — alongside other devices of the same or complementary type — and governs the entire group under shared rules: one product catalog, one pricing model, one replenishment policy. Each device in the chain executes those rules autonomously on-site, while all data — transactions, inventory levels, health states, alerts — flows back to the same unified reporting layer. There is no need to configure or monitor each unit separately; the chain behaves as one system.
Chains are the foundation of Human Free Process and STAFF FREE Networks — the higher automation levels where multiple device types work together to cover complete operational flows without on-site staff. A single chain of this device type can handle a discrete routine end-to-end: product access, payment, receipt, and exception handling. Multiple chains, connected through Bobnet OS and the Chain Management System, can cover an entire site or a multi-location network under one operational model. The architecture is designed to grow: you start with a chain, and when the business is ready, you extend it — same platform, same rules, larger network.
Aparthotels and short-term rental operators face a fundamental choice: hire front desk staff to manage check-in, check-out, and key handover — or automate the entire flow. Without automation, a minimum of 1 FTE per shift is required to cover reception, typically across 2 shifts, totalling 2 FTE just to keep the front desk operational.
Routine eliminated
Full-time front desk coverage for guest registration, payment, key handover, key collection, and handling late arrivals or early departures.
Automation coverage
Guests complete check-in and check-out independently on the Reception Kiosk and collect or return RFID key fobs via the Key Management Locker — 24/7, with zero staff involvement.
Quantified impact (per location)
Key Operational Assumptions
Operational volume
Properties without automation: 2 FTE front desk staff (2 shifts × 1 FTE)
Annual front desk hours: 2 × 2,000 = 4,000 hours / year
Operating days per year: 365
Manual workload
2 full-time reception staff × 2,000 hours = 4,000 hours / year
Salary cost equivalent: significant fixed overhead regardless of occupancy
Automation effectiveness
Automated share: 100%
Adoption rate: 90%
Routine work eliminated
4,000 × 90% ≈ 3,600 hours / year
FTE
3,600 ÷ 2,000 = 1.80 FTE eliminated
Net operational impact
≈ 3,600 hours eliminated per year
≈ 1.80 FTE — front desk staff not required
Management outcome
Full elimination of front desk staffing costs
24/7 guest self-service with no night shift or weekend coverage needed
Fixed overhead converted to a one-time hardware investment
