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Smart Prescription Pickup Locker

Automated locker system for secure self-service pickup of prepared prescription medications

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Automated handover for prepared prescription orders

The Smart Prescription Pickup Locker is designed for safe, controlled handover of prescribed medication. Patients can collect their orders independently, following the pharmacy’s dispensing workflow.

It improves accessibility and consistency while helping pharmacies manage higher volumes efficiently.

Separates dispensing from pickup
Improves throughput during peak hours
Reduces pressure on pharmacists and assistants
Healthcare-specific impact
Supports repeat prescriptions and chronic patients
Improves service reliability
Enhances operational efficiency in busy locations

The Smart Prescription Pickup Locker is built using modular steel enclosures designed for durability, easy installation, and aesthetic integration in both indoor and outdoor environments.

Casing & Materials

The device body is made of 1.0–1.5 mm steel, finished with a high-durability polymer paint coating.

  • Indoor version: painted steel structure
  • Outdoor version: galvanized steel, polymer-painted for corrosion protection
  • Doors:reinforced steel panels for improved rigidity and anti-tamper protection

Branding Opportunities:Customize the look and feel of the lockers to match the location aesthetic.

Color Options

Standard finishes include:

  • Base colors: white, grey, black
  • Alternative colors options are available for custom projects

Key Features

  • 24/7 self-service operation – autonomous usage with no on-site staff required
  • Cashless transactions – integrated POS terminal, QR code, and contactless payment support
  • Modular architecture –scalable layout starting from 1m², easily expandable with additional modules
  • Indoor & outdoor configurations –premium finishes and weather-resistant design for any environment
  • Reinforced steel structure –powder-coated galvanized frame with double-layer anti-tamper doors
  • Central control module –integrates touchscreen display, electronic locks, and smart controller
  • Cloud-connected platform –Bobnet OS integration for device orchestration and data monitoring
  • API-ready –easy integration with third-party systems
  • Real-time monitoring & telemetry –health status, occupancy, and event logging
  • Secure OTA updates –remote software updates
  • User-friendly multilingual interface
  • Plug & Play installation –minimal setup effort for rapid deployment
  • Energy-efficient design – optimized electronics for low power consumption and high reliability.

Key Software Features

  • Linux-based on-premises controller –ensures autonomous operation even in offline mode.
  • Cloud orchestration via Bobnet OS –centralized fleet monitoring, remote updates, and analytics.
  • Web-based administration (BION App) –manage lockers, reservations, and pricing; perform remote operations such as opening or blocking cells, cancelling reservations, and viewing real-time status.
  • Service & pricing management –dynamic configuration of rental durations, tariffs, and promotions.
  • Controlled authentication –secure access for users without prior registration.
  • Integrated payment handling –transaction validation through Viva Bank gateway.
  • Email notifications –automated alerts for various events.
  • Audit logging –traceability of user and system actions.
  • Backup code submodule –unique master codes for emergency or offline access.
  • GDPR compliance –secure communication and personal data protection.
  • Multilingual kiosk interface –supports over 15 languages, expandable through configuration.

Minimum requirements for installation

  • Location: Stable, level surface; indoor or outdoor installation with wall/floor anchoring.
  • Outdoor Setup: Concrete base required (by customer if not available).
  • Power Supply: 230 V AC, 47–63 Hz.
  • Internet: Stable LAN, Wi-Fi, or 4G connection

Environmental Conditions

  • Storage: −20°C to +50°C; relative humidity 10–70%.
  • Indoor Operation: 0°C to +35°C; relative humidity 0–70%.
  • Outdoor Operation: −15°C to +45°C; relative humidity 0–100%

Connectivity & Interfaces

InterfaceSpecification
Network ConnectivityEthernet, Wi-Fi, LTE/4G module
IoT Protocol SupportHTTPS, WebSocket
Peripheral InterfacesUSB, RS485
External IntegrationsPOS systems, payment gateways, cloud IoT platforms

Fully Connected. Operated Through One Platform.

Every unit ships with Bobnet OS pre-integrated — the device-resident operating system that standardizes electronics control, payment processing, connectivity, and real-time telemetry. From the moment the device goes live, it is remotely accessible: administrators can configure catalog and pricing through the Backoffice Web App, field teams manage replenishment and stock via the Ops Mobile App, and end-users interact through the on-device Kiosk UI or the End-User Mobile App. There is no separate software to deploy — the platform is already there.

Operations are governed through the Chain Management System, the orchestration layer that holds business logic — assortment rules, pricing models, access policies, payment flows, and reporting — and applies it consistently across every device in the network. Monitoring runs continuously through the Technical Console, which tracks device health, transaction anomalies, connectivity status, and inventory drift, routing exceptions into actionable workflows before they become operational problems. The result is a system that stays consistent, diagnosable, and scalable whether you run one unit or a hundred.

Available as Single Unit or as Part of a Chain. How This Device Operates in a Chain

This solution is available for deployment as a single autonomous unit — operational from day one, with no dependency on other devices. It connects to Bobnet OS and the Chain Management System independently, giving you full software visibility, cashless payments, and remote management from a single point.

Single Unit Deployment

  • Plug & Play
  • Independent
  • Full software stack
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Chain Deployment

  • Unified rules
  • Coordinated fleet
  • Scaled operations
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For organizations running multiple locations or higher-volume environments, this device is also available as part of a Chain — a structured group of units operating together under unified rules, shared catalog, and coordinated telemetry. A chain removes the need to manage each unit individually: pricing, replenishment workflows, and reporting are governed centrally, while each device executes autonomously on-site.

When deployed as part of a chain, this device becomes a managed node within a coordinated operational unit. The Chain Management System assigns it to a defined group — alongside other devices of the same or complementary type — and governs the entire group under shared rules: one product catalog, one pricing model, one replenishment policy. Each device in the chain executes those rules autonomously on-site, while all data — transactions, inventory levels, health states, alerts — flows back to the same unified reporting layer. There is no need to configure or monitor each unit separately; the chain behaves as one system.

Chains are the foundation of Human Free Process and STAFF FREE Networks — the higher automation levels where multiple device types work together to cover complete operational flows without on-site staff. A single chain of this device type can handle a discrete routine end-to-end: product access, payment, receipt, and exception handling. Multiple chains, connected through Bobnet OS and the Chain Management System, can cover an entire site or a multi-location network under one operational model. The architecture is designed to grow: you start with a chain, and when the business is ready, you extend it — same platform, same rules, larger network.

Clinics and pharmacies manage repeat prescriptions and pre-approved treatments for regular patients.

Routine eliminated

Repeated counter interactions for standard medication pickups.

Automation coverage

The majority of repeat pickups are handled autonomously.

Quantified impact (per location)
Key Operational Assumptions
Operational volume

Pickups per day: 40

Staff time per pickup: 3 minutes

Operating days per year: 300

Manual workload

40 × 3 = 120 minutes / day

120 ÷ 60 = 2 hours / day

2 × 300 = 600 hours / year

Automation effectiveness

Automated share: 90%

Adoption rate: 90%

Routine work eliminated

600 × 90% × 90% = 486 hours / year

FTE

486 ÷ 2,000 = 0.24 FTE

Net operational impact
≈ 486 hours eliminated per year
≈ 0.24 FTE reallocated
Management outcome
Higher patient throughput
Reduced front-desk pressure
Improved patient satisfaction

SKU LC-01-S-SMARTM-5A8E Find more in Related: , ,

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FAQ

How does this locker system reduce the workload on my staff? +
Once a prescription is prepared and loaded into the locker, the pickup process is entirely self-service — no staff involvement needed. Your team is freed from managing queues, verifying IDs at the counter, and handling after-hours requests, letting them focus on higher-value tasks.
Can patients or customers pick up prescriptions outside of staffed hours? +
Yes — the locker operates around the clock, so pickups can happen before opening, after closing, or on weekends without any additional staffing. This extends your service availability without extending your labour costs, and gives customers the flexibility they increasingly expect.
How quickly can we expect to see a return on this investment? +
Most operators see measurable returns through reduced counter wait times, lower staff overhead, and improved customer retention as pickup becomes faster and more convenient. The combination of operational savings and increased throughput typically makes the payback period relatively short, though the exact timeline will depend on your current volume and setup.
What does deployment look like, and how disruptive will it be to our current operations? +
The locker is designed to integrate into existing environments with minimal disruption — installation is typically straightforward and doesn't require a major operational overhaul. Your team can continue normal workflows while the system is configured to fit your specific processes, and staff training is generally quick given the intuitive design.
Will this work alongside the systems and software we already use? +
The Smart Prescription Pickup Locker is built to complement existing dispensing and management workflows rather than replace them. Integration options allow it to connect with common systems so that notifications, inventory updates, and access controls can be coordinated without creating isolated silos in your operation.