Automate
hospitality & hotel operations
from small self-service to full autonomy.
We design and develop solutions such as robotic kiosks, smart lockers, and loss prevention hardware.
bobnet OS
Unified IoT + business workflows
Automated Solutions
Hardware-ready deployments
Why use our platform?
How it works?
L1 – Low Complexity
Self-service convenience for guests, zero staff involvement
Many hotel operations are burdened by repetitive micro-tasks that add no differentiation to the guest experience but consume staff time and create operational noise. These include distributing basic items, managing small inventories, or responding to simple guest requests.
This category of solutions enables controlled self-service access to essential items, reducing staff intervention without altering existing operational structures. Deployment is fast, risk is minimal, and the model scales easily across floors or properties.
This level is especially useful for existing hotels that want fast results with minimal investment, or for properties taking their first step toward automation.
What it solves for the hotels?
How it works?
Guests access lockers or basic smart units to pick up items themselves. The system controls access and logs usage, but no mechanical movement is involved.
Lower operational effort
Faster guest service
Minimal CAPEX, fastest rollout
Example solutions
Efficiency Calculation
In a typical hotel, small repetitive actions such as handing out items, unlocking storage, or managing basic supplies happen continuously throughout the day. While each interaction is short, the cumulative effort is significant.
~40
transactions/ day
~3
minutes per transaction
~300
operating days/year
Results
600
manual hours/ year
70%
of the volume absorbed
90%
adoptation rate
380h
saved/ year
~0.18–0.2 FTE
per solution/ per location
What this means in practice: One such solution does not “replace a person,” but it removes a constant background workload that would otherwise require part-time staffing or distract existing employees. Across multiple floors or properties, this compounds quickly.
L2 – Medium Complexity
Controlled self-service for food, amenities, and access
Hotels frequently face unmet demand outside standard operating hours or in areas where staffing is inefficient. This results in lost revenue opportunities and inconsistent service availability.
These solutions allow hotels to deliver food, beverages, amenities, and access upgrades automatically, while maintaining product quality and access control. The systems operate continuously and require no on-site personnel, turning previously idle spaces and time windows into revenue-generating touchpoints.
At this level, hotels don’t just save costs — they increase spend per guest while maintaining service quality.
What it solves for the hotels?
How it works?
Static devices enhanced with simple mechanical actions (dispensing, rotation, access activation), triggered by the system.
Higher guest spend per stay
Reduced night-shift staffing
Better control of consumables
Example solutions
Efficiency Calculation
Services like night bars, towel distribution, room-service pickup, or amenity upgrades are typically constrained by staffing schedules rather than demand. When automated, these services capture both labor savings and incremental revenue.
~60
transactions/ day
~5
minutes per transaction
~330
operating days/year
Results
≈80%
coverage
~1,190 h
saved/ year
90%
adoptation rate
~0.55–0.6 FTE
per solution
What this means in practice: Each unit effectively replaces a night-shift or split-shift role, while also enabling services that would otherwise be closed. This is typically where hotels start seeing direct P&L impact.
L3 - High Complexity
Automating key hotel workflows without human interaction
Front-desk congestion, manual luggage handling, and staff-led upselling are common operational bottlenecks, particularly in high-traffic or internationally oriented properties.
This group of solutions automates complete guest-facing processes, enabling guests to independently check in, manage luggage, access facilities, upgrade services, or retrieve lost items. Staff involvement becomes an exception rather than a dependency, improving throughput and operational predictability.
What it solves for the hotels?
How it works?
Multiple components (ID validation, lockers, vending, access systems) are orchestrated into complete guest workflows: check-in, luggage handling, upgrades, returns.
Faster check-in/check-out
Higher upsell conversion
Reduced dependency on front-desk staff
Example solutions
Efficiency Calculation
Processes such as check-in, luggage handling, upgrades, or facility access are staff-intensive and peak-dependent. Automation here replaces not minutes, but entire workflow blocks.
~80
guest interactions/ day
~10
minutes manual handling per interaction
~365
operating days/year
Results
~4,870
manual hours/year
75%
of interactions handled
85%
rea ladoption
~3,100h
saved/ year
~1.5 FTE
per solution
What this means in practice: One system can replace 1–2 full-time front-desk or service roles, especially during peak hours, while improving throughput and consistency.
L4 – Very High Complexity
Fully automated service zones inside the hotel
Large hotels and resorts often manage multiple service areas that function independently, such as conference facilities, leisure activities, children’s zones, or internal retail and service hubs. Staffing these areas continuously is costly and operationally complex.
These solutions enable fully autonomous service zones, where access, booking, equipment distribution, retail, and returns are managed without permanent staff presence. Operations remain consistent regardless of demand fluctuations, seasonality, or extended operating hours.
What it solves for the hotels?
How it works?
Multiple L2 and L3 systems are combined into one autonomous zone, managed end-to-end by the OS.
Major operational cost reduction
Scalable service during peak demand
Better space monetisation
Example solutions
Efficiency Calculation
Conference areas, activity hubs, kids’ zones, or service & retail zones normally require dedicated teams, even when utilization fluctuates.
~15
operational interactions/ day
~8
minutes manual handling per interaction
~300
operating days/year
Results
~6,000
manual hours/ year
85%
coverage
90%
adoptation rate
4,600h
saved/ year
~2.2–2.3 FTE
per solution/ per location
What this means in practice:
Each autonomous zone replaces an entire small team, while maintaining predictable service levels regardless of demand volatility or seasonality.
L5 – Extra High Complexity
Fully autonomous hotel operations across properties
For hotel groups and large-scale operators, operational complexity increases exponentially with each additional property. Manual coordination across reception, retail, housekeeping logistics, minibar, and wellness services becomes a structural inefficiency.
At this stage, hotels operate as centrally orchestrated autonomous systems, with standardised service logic deployed across single properties or entire portfolios. Inventory, access, workflows, and supplier refilling are coordinated centrally, ensuring consistency, scalability, and cost control.
What it solves for hotel groups?
How it works?
Entire hotels or hotel networks operate as standardized autonomous systems, orchestrated centrally across floors, buildings, or properties.
Lowest operational cost per room
Chain-wide scalability
Data-driven operations and supplier automation
Example solutions
Efficiency Calculation
At this stage, automation replaces not isolated roles but entire categories of routine labor across reception, retail, supplies, minibar, wellness, and logistics.
~400
routine operations/ day across departments
~7
minutes average manual handling
~365
operating days/year
Results
85%
operational coverage
90%
adoptation rate
13,000h
saved/ year
~6.5–7 FTE
per solution/ per location
What this means in practice: These solutions replace entire operational layers, not individuals, enabling hotels and chains to run with dramatically leaner staffing models while maintaining service consistency.